| 1) Messaging Provider | Twilio | |
| 2) Business Name | Nebraska Region of NA | |
| 3) Toll Free Numbers | +1 844 8183733; +1 888 347 4446 | |
| 4) Summarize the use-case | These are helplines for Narcotics Anonymous, a 12 step program for recovery from addiction. We have a system that can connect a caller with a volunteer, or that can read out the addresses of nearby 12 step meetings. | |
| 5) How will consumers be opting in to SMS programs on this toll-free number? | Callers first hear a greeting “Hello this is the Nebraska Region of Narcotics Anonymous. If this is an emergency, please hang up and call 911. If you would like a list of meetings, please press one or say one. If you would like to leave a message for a member of our committee, please press two or say two. There is no SMS sent to the caller in that case. If they press 1, they are informed that if they want to continue, they will receive a text back with the meeting search results and are given an opportunity to opt in to do so. The specific prompt they hear is “Meeting search results are also sent back by SMS text message. Press 1 to search for meetings by city, press 2 to search for meetings by zip code”. If they hang up at this point, no SMS is sent. If they opt in by pressing 1 or 2, and then provide a city or zip code, the system will read back the resulting meetings found and also text them the result. The only SMS we send to callers is in immediate response to their explicit request for meeting information. The system doesn’t send them texts after one response. | |
| 6) Sample message content and (if previously used through another service) numbers | Recovery at Noon Saturday 12:00 PM, Unity Hall, 210 North Wheeler Ave, Grand Island, NE
Face Everything And Recover Saturday 8:00 PM, Unity Hall, 210 North Wheeler Ave, Grand Island, NE
Recovery After Hours Saturday 11:55 PM, Unity Hall, 210 North Wheeler Ave, Grand Island, NE
New Day Group Sunday 6:30 PM, Lutheran Church, 122 West 7th St, Grand Island, NE
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| 7) Where is the number published (if anywhere)? | On Narcotics Anonymous websites for Nebraska (https://nebraskana.org), South East Nebraska (https:/sena-na.net), and the world-wide organization (https://na.org); and probably in various directories of self-help organizations | |
| 8) Monthly SMS Volume through this number | 10-50 (very low volume) | |